Refund policy

Return & Refund Policy

Last Updated: May 17, 2026

At [ELITE HALT], we want you to love your home and kitchen essentials. If you are not entirely satisfied with your purchase, we are here to help make things right with a hassle-free return and refund process.

1. Return Timeframe & Eligibility Criteria

  • Return Window: You can initiate a return within [7 days / 10 days] from the date your package was delivered.

  • Condition of Items: To qualify for a return, your item must be unused, unaltered, and in the exact same condition that you received it. It must be in its original packaging with all tags, inserts, and accessories intact.

  • Proof of Purchase: A valid receipt, tax invoice, or order confirmation number is required to process your request.

2. Damaged, Defective, or Wrong Items

  • Immediate Support: We take great care in packaging our products, but if your item arrives damaged, defective, or if you received the incorrect product, please notify us immediately.

  • How to Report: Email us at [ipsitint.com@gmail.com] within [48 hours] of delivery. Please include your order number along with a clear photo or a brief unboxing video of the damaged item.

  • Resolution: We will arrange a free replacement or issue a full refund for any verified damaged or defective items.

3. Non-Returnable Items

Certain types of items cannot be returned due to hygiene, safety, or logistical reasons:

  • Custom-made or personalized products.

  • Items marked as "Final Sale" or "Non-Returnable" on the product page at the time of purchase.

  • Items that show clear signs of use, wear and tear, or are missing original parts through no fault of ours.

4. Exchange Options

  • Product Exchanges: If you would like to exchange an item for a different color, size, or an entirely different variant, please email us at [ipsitint.com@gmail.com].

  • Process: The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5. Return Shipping Costs

  • Defective/Wrong Items: If you are returning an item due to an error on our part (damaged, defective, or incorrect item), [ELITE HALT] will cover 100% of the return shipping costs.

  • Change of Mind: For standard returns (e.g., if you changed your mind or no longer need the product), the cost of return shipping will be [borne by the customer / deducted from your refund / completely free].

6. Refund Process & Timing

  • Inspection: Once your return is received at our facility and inspected by our quality control team, we will send you an email to notify you that we have received your returned item and whether the return is approved.

  • Processing Time: If approved, your refund will be processed automatically back to your original payment method (Credit Card, Debit Card, UPI, or Net Banking) within [REFUND PROCESSING TIME, 7 days / 10 days].

  • Cash on Delivery (COD): For orders paid via COD, we will ask for your bank account or UPI details via email to process the refund securely.

Need Help?

If you have any questions or need assistance initiating a return, our customer support team is always ready to guide you:

  • Email: [ipsitint.com@gmail.com]

  • Support Hours: [10:00 AM to 7:00 PM]